e/E-mail ticketing system

Information
has gloss	eng: E-mail ticketing system - One of the key task performed by an email management systems is to allocate reference numbers to all incoming e-mails. This process is known as ticketing. All subsequent e-mails relating to one matter can then be grouped under the same reference. This allows users to track their correspondence in a more time affective and productive way.
lexicalization	eng: E-mail ticketing system
instance of	c/E-mail storage formats