e/Windows refund

Information
has gloss	eng: A Windows refund is a type of refund claimed by a user when they purchase a computer with the Microsoft Windows operating system pre-installed on it. The refund is issued by the hardware manufacturer, or occasionally the retailer, for the copy of Microsoft Windows, rather than the whole computer. Due to Microsofts dominance in desktop computing and a lack of understanding on the manufacturers or retailer's part, it is often difficult (but not impossible) for users to obtain a refund.
lexicalization	eng: Windows refund
instance of	c/Microsoft criticisms and controversies